Contact & Support
Last updated: 16 October 2026
Two ways to reach the whole Cosca Films team: WhatsApp for a quick chat, email for anything with a receipt or a screenshot in it. Write from the email address on your account where you can, and we will find your purchase faster.
What to write about
A payment that did not unlock a film, or was taken twice.
A film that will not play, or plays badly.
A device change, because you have a new phone or lost the old one.
A refund request — see the Refund & Cancellation Policy.
A privacy request: a copy of your data, or deletion of your account.
A film you would like to see on Cosca Films.
Response times
We reply within 2 working days for payment and playback problems, and within 14 days for everything else. Requests about your personal data are answered within 30 days.
Before you write
Check your library on the My films page — a paid film appears there once payment clears. Check you are on the phone your account is locked to. A quick close-and-reopen of the app fixes most playback problems.
Rights holders and copyright reports
If you believe a film on Cosca Films is being shared without your permission, email coscafilms@gmail.com with your name, contact details, the title and link, and a statement that you are the rights holder or act for one. We investigate and remove infringing material.
Who we are
Cosca Films is operated by Tiyani Zambia — tiyanizambia.online. The site runs at coscafilms.online.